Frequently Asked Questions
- Are there cases where I cannot return any products?
There are a number of specific cases where the product cannot be returned:
1. When submitting a return request after the specified time, which is 24 hours from the date of receipt.
2. When you use the product, when it is damaged, or when it is not in the same condition that you received it.
3. Specific products such as underwear, socks, free clothes etc.
4. Damaged products covered by manufacturer's warranty.
5. Consumer products have been used or installed.
6. Products have been tampered with or removed their serial numbers.
7. Products without price tags, stickers, original cover, or lack of any accessories.
8. Breakable products or used as a cleaner product.
9. If the product is in conformity with the pictures and descriptions on the site during the purchase.
10. In case the product was opened for any reason or tampered with the original packaging even if not used.
- If I receive an item that is not working properly / damaged, how can I get my money back?
When the item arrives in a damaged condition or is not working properly, you must check the condition of the item when you receive it before leaving the collector and must submit a documented return request with photos within 24 hours of the date of receipt, but if you do so can then request to return the item to us In the same condition that I received it and in the same original packaging. As soon as we receive the item, we will examine it, and if it is found that there is a defect or damage in it, we will immediately begin the process of returning your money to you, whether you paid for the commodity or those paid to ship and deliver the item to you, and all return and shipping expenses are on your account to When the product is not valid, the seller will be obliged to pay all of these expenses and return all expenses to you.
- The item I received was not the same as the one I ordered. How can I return it?
To start with, we apologize for this unintentional mistake. In this case you can return the item in the same condition and packaging that you received it and send it to us. As soon as we receive the item, we will check the condition and specification and we will initiate a refund.
- I changed my mind and no longer want the item I bought, can I return it? How do?
All items are marked with specifications and displayed with genuine original photos, so if the item is identical to the description on the site during the purchase you will not be able to return it, but you can register the seller and display the sale again as long as it was new and its original cover and was not used previously.
- What happens if I purchased a product from the site outside the country of residence and want to return the product?
In this case all shipping terms and return policy apply both inside and outside the country
- Can I return the clothes and other accessories I have purchased?
You can return any of the clothes or accessories you bought within 24 hours of receipt, provided that they are in the same condition that you received them and in the box, and this item is not:
1. Listed goods that cannot be returned
2. Item is not included with a card showing that the item cannot be returned
3. The item should be returned in the same condition as it was received with its packaging
4. The item must not be in conformity with the specifications displayed on the site at the time of purchase.
- What goods can I not return?
Items you cannot return are:
1. All goods that clearly indicate that this item cannot be returned.
2. All goods that meet the specifications and pictures on site at the time of purchase.
3. When the seller's feedback on the item is clear that the item cannot be returned after being sold
4. All goods fall under the following categories:
- computer programs.
- Music albums
- Cosmetics and perfumes
In addition to all the consumable goods stated in the consumer rights in relation to the return of goods sold.
- How long does the shipping broker need to receive and deliver the returned goods?
Under normal circumstances, the shipping broker will contact you within three to five business days from the date you request the return of the item. However, sometimes it may take up to two weeks for the shipping service provider to receive the item from you. You will be notified of the need to deliver it to one of the shipping offices near you and approved by us and pay the value of shipping and after receipt will be confirmed status and the reason for return and then will be refunded all the money and shipping costs if the conditions of the return policy.
- Can I make an appointment with my shipping service provider to deliver the item?
At this time, you can not directly contact the shipping service provider to make an appointment for the delivery of the item to the representative, but you can specify the time that suits you with the representative when he calls you, or you will deliver it to our nearest authorized shipping office and pay for the shipping.
- Can I return the item I bought after 24 hours?
In case of any circumstances that prevented you from returning the item within 24 hours from the date of receipt, please contact the customer service team on the site, or send a complaint through the Contact Us page on the site. All complaints filed in this case are examined independently. In general, all goods that are approved for return must be subject to consumer protection laws and regulations. And Return Policy.
- How do I get my money back on my credit card?
Refunds are made very quickly and smoothly after the item is received. If you have paid for the item through one of the various electronic means (such as credit cards, etc.), then the payments will be returned directly to your card. Depending on the requirements of your bank, it takes a month to receive your money.
- If I pay cash on delivery, how can I get my money back?
o The site does not offer a final payment on delivery service.
- Can I replace the item I no longer want with another?
Up to this point, the site does not offer buyers the possibility to exchange or change an item for another item.
- The original cover of the item no longer exists, how can I get my money back?
The original product and purchase invoice must be kept
- What does "Original Cover" mean?
Make sure that the cover is not open or damaged, and that it is in the same condition that you received it.
- Will I be able to return the item I want to the site through any shipping service provider or in person?
Until now, the return of the goods has been made only by the receipt of the goods returned by the site through one of its authorized shipping service providers.
- If I want to return the item I bought, who will pay the shipping cost?
If you wish to return the item, you will pay the shipping value.
- How do I get my prepaid bill of lading from the website?
As soon as you request to return the item, you will receive an e-mail with the method of prepayment and you can pay it and then ship it directly.